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Residential House Cleaning Services FAQs

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Residential Cleaning

Sparkling clean homes are our specialty! Hiring a cleaning company is a smart way to value time. Leave it to us and relax!

A: We serve all neighborhoods in Asheville, Weaverville, Mars Hill, Marshall, Alexander, Black Mountain, and Woodfin areas.

A: Dream Clean provides all the equipment and supplies necessary for the job, including non-toxic cleaning products and Miele H.E.P.A. filter vacuums.
 
(Please note: In the majority of all cleanings, we use environmentally-safe, non-toxic cleaning products.  However, at some first-time cleanings, stronger, traditional products may be necessary to remove excessive buildup or limescale. If you have any specific sensitivities or issues, please do not hesitate to let us know.)
A: Unlike many other services, Dream Clean has a service quote, not a time quote for our “Book Now” cleanings. This means this means that the cleaners will stay as long as they need to complete the cleaning at no additional cost under most circumstances.
 
All first-time and move-in/move-out cleaning rates are quoted for homes in normal condition that have been receiving general maintenance cleaning.
 
In situations where a home has been neglected for a long period of time – or in hoarding clean-up situations – rates will be increased for the first cleaning.
 
(Please note that per OSHA regulations, we are not able to handle any animal waste.)
 
Subsequent cleanings performed on a weekly, bi-weekly or monthly basis will be at our regular, fixed rate.
A: You do not have to be home for your cleaning, in fact most of our clients prefer not to be.
If you will not be there to let the cleaner in, simply leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.
For regular service, Domestica will keep a copy of your house key in our office. All keys are kept in locked security box, identifiable only by a key number and never kept with your address or any other identifiable information.

A: We make every effort to send the same cleaning team every time. In the case vacation or illness, a replacement employee will be sent with your regular team member.

TRUST & SAFETY

A: Yes, all Dream Clean employees are insured.
We treat your home with the same care as we would our own, and are always careful.
A: Dream Clean has been in business serving thousands of homes and businesses in the Asheville area since 2010.
A: Absolutely. All cleaners are highly trained, background and reference checked, as well as insured.
A: We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while are in your home. You can leave detailed pet instructions during the online scheduling process.

A: Of course!  We are proud to have so many loyal, satisfied customers. You can read what  our clients are saying about us here through our Google reviews and would be happy to provide more detailed references on request.

A: All of our employees are trained to use products that are safe for all surfaces, including stainless steel, tiles, glass and wood and wood floors.

SERVICES

A: The Deep Cleaning is the required level of service for first-time customers and anyone who has not had a regular cleaner or is changing cleaning services.
This is a comprehensive cleaning of all out-facing services in your home, focusing on dusting and scrubbing any areas that need a little extra TLC.
A: A move-in/move-out cleaning is a comprehensive, top-to-bottom cleaning which includes all the outward-facing details of the Deep Clean in addition to the insides of all appliances, cupboards and closets.
A: Absolutely! We have a 100% satisfaction guarantee. If for any reason you are not happy with your service, please contact.
A: Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you can rate your experience and update your special instructions if you want something cleaned differently.
Please Note: For the safety of our employees and to protect your floors, we are unable to move furniture other than dining chairs and small coffee or end tables.
We will vacuum under all accessible furniture.
A: Yes. Dream Clean cleans small-to-medium sized businesses.
As each space is different, please call us at 828-319-7792 and we will set an appointment for an in-person estimate.

BILLING

A: We require credit card payment for all first-time residential clients.
Venmo or PayPal can be used with deposit.
Clients who choose recurring service after their initial cleaning will be set up on an auto-pay schedule through their checking account.
If you would like to use your credit card for recurring service, there is a 3.5% service fee.
A: Your account will be charged on the day of service.
Please call us at 828-319-7792 or send an email to DreamCleanWNC@gmail.com and we will be happy to provide you with an estimate.
A: We understand that unplanned issues arise, and you may need to cancel or reschedule your appointment.
If this should happen, we ask that you call us at 503-222-2334 or email us at DreamCleanWNC@gmail.com to inform us within 24 hours of your scheduled appointment.
If you miss, cancel or reschedule your appointment with less than 24 hours’ notice, a cancellation fee will be assessed for 50% of the total cost of your original cleaning service.
We appreciate your understanding and cooperation with us in regard to this policy in that it helps up continue to provide the best possible service to our clients in a timely manner.

OTHER

A: Our cleaners do not do laundry, dishes or clean pet boxes. Extra services include:
Interior of oven or refrigerator – $35-$50
Interior, reachable windows (using step-stool) – $7-$15 per pane.
Wall washing  – $45-$65 per room. If you need any extra services, please make a notation on your online order and we will contact you with pricing.
A: We always make the bed. If you want us to remake the bed with new sheets (top sheet, bottom sheet & bedspread), just leave your new sheets on top of the bed.

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